[November 12, 2012]

21st Century Insurance Uses Keynote to Ensure High Performance for Its 21st.com Website

Keynote® Systems, Inc., (NASDAQ:KEYN), the global leader in mobile and web cloud testing & monitoring, today announced that 21st Century Insurance is using Keynote Internet Testing Environment (KITE), Keynote Transaction Perspective®, and Keynote Performance Insights to ensure that customers nationwide receive uniformly high performance and availability from its 21st.com customer-facing website.

"Auto insurance is an extremely competitive marketplace, so providing an excellent customer experience on our site is critical. Keynote gives us peace of mind knowing that our site is available and performing well for our customers, regardless of their geographic location-and that if there's a problem we'll be alerted quickly," said Aaron Shaffer, Web analytics manager at 21st Century. "We've also had the unexpected benefit of being able to understand the latency of third-party content on our site. If there's a problem, we can identify it, inform the vendor, and remove their tag (News - Alert) from our site until they get the problem fixed."

21st Century uses KITE to develop test scripts and Transaction Perspective to simulate key business transactions at regular intervals from multiple geographic locations nationwide to monitor availability and performance on an ongoing basis. Keynote Performance Insights helps the company update their test measurements, interpret performanc trends and optimize the site based on ongoing test data.

"For us, one of the biggest advantages of working with Keynote is that they not only provide monitoring products but also consulting services," said Shaffer. "Keynote consultants enable us to improve our test scripts on an ongoing basis and provide insight into the data to better optimize our site for customers and prospects alike."

"Many customers like 21st Century find that customer-facing websites are a critical sales and support channel. Excellent performance and availability of these sites from any customer location is critical to delivering the best possible customer experience," said Vik Chaudhary, vice president of product management and corporate development at Keynote. "Keynote solutions were developed specifically to enable companies like 21st Century to optimize their site in order to deliver top-notch performance and quickly troubleshoot and fix any problems that may occur - regardless of whether the site problem is under the customer's direct control or due to content being served by a third-party provider."

About Keynote Systems (News - Alert)

Keynote® Systems, Inc., (NASDAQ:KEYN) is the global leader in mobile and web cloud testing & monitoring. Keynote maintains the world's largest on-demand performance monitoring and testing infrastructure for Web and mobile sites comprised of over 7,000 measurement computers and mobile devices in over 275 locations around the world that enable companies to continuously improve the online and mobile experience. Known as 'The Mobile and Internet Performance Authority™,' Keynote offers three market-leading product platforms:

Keynote Perspective® provides on-demand performance monitoring for enterprise web and mobile sites including online portals, e-commerce sites and B2B sites. Over 2,000 customers rely on Keynote Perspective services to know precisely how their websites, content, and applications perform on actual browsers, networks, and mobile devices.

Keynote DeviceAnywhere® provides the industry's only true cloud-based platform for testing and monitoring the functionality, usability, performance and availability of mobile applications and websites. It's suite of mobile testing solutions is used by over 1,000 mobile developers and enterprises to deliver quality mobile applications and services to the mobile channel.

Keynote SIGOS offers active end-to-end Quality of Service (QoS) testing and monitoring solutions for mobile, fixed and VoIP communications. Its SITE and Global Roamer products are used by over 200 network operators, content providers, carriers and regulators in over 100 countries worldwide.

Keynote's 4,000 customers represent top Internet and mobile companies and include American Express, AT&T, Disney, eBay, E*TRADE, Expedia (News - Alert), Google, Microsoft, SonyEricsson, T-Mobile and Vodafone. Keynote Systems is headquartered in San Mateo, California and can be reached at http://www.keynote.com/ or by phone in the U.S. at 1-800-KEYNOTE.

The trademarks or registered trademarks of Keynote Systems, Inc. in the United States and other countries include Keynote^®, DataPulse^®, CustomerScope^®, Keynote Customer Experience Rankings^®, Perspective^®, Keynote Red Alert^®, Keynote WebEffective^®, The Internet Performance Authority^®, MyKeynote^®, SIGOS^®, SITE^®, keynote^® The Mobile & Internet Performance Authority™, Keynote FlexUse^®, Keynote DeviceAnywhere (News - Alert)®, Keynote DemoAnywhere®, Keynote MonitorAnywhere®. All related trademarks, trade names, logos, characters, design and trade dress are trademarks or registered trademarks of Keynote Systems, Inc. in the United States and other countries and may not be used without written permission. All other trademarks are the property of their respective owners.

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