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Carrier iQ® Announces New Mobile Intelligence Solutions for Customer Care and Customer Experience ManagementBARCELONA, Spain, March 2, 2015 /PRNewswire/ -- Mobile World Congress – Carrier iQ, a pioneer in device-sourced mobile intelligence, announces four new capabilities of its Mobile Intelligence System at the 2015 Mobile World Congress in Barcelona. The new capabilities include three solutions for iQ Care and an executive CEM solution to measure the actual mobile user experience. Photo - http://photos.prnewswire.com/prnh/20150227/178423 iQ Care® version 9.0 Carrier iQ has announced the latest release of iQ Care, its expert system for call centers, designed to improve customer satisfaction and reduce support costs for mobile operators. iQ Care version 9 has repackaged and enhanced iQ Care with three significant subsets of new functionality. For call center operations, iQ Care – Call Center delivers new analytic solutions. iQ Care – Mobile provides advanced diagnostics and alerting directly to consumers on their mobile devices. iQ Care – Proactive proactively diagnoses problems across all customers without waiting for their complaints, allowing operators to resolve issues before they become acute.
Many organizations have a goal to improve the user experience of their mobile customers. Few, however, have a precise way to measure the actual user experience, over time, across locations, and networks. At this year's Mobile World Congress in Barcelona, Spain, Carrier iQ will demonstrate its Mobile User Experience Score (MUES) – designed to provide an accurate measurement of how actual customers in the field experience mobile performance. Powered by device-sourced analytics, MUES measures the true mobile experience without relying on inferred network traffic or samples from probes. MUES allows mobile operators and device manufacturers to quantify the user's voice, data, coverage, and battery experiences, among other things, and to deliver better products and services to consumers. About Carrier iQ: Carrier iQ, founded in 2005, is a privately held mobile software company headquartered in Sunnyvale, CA. As the market leader in mobile intelligence, Carrier iQ provides mobile operators, device vendors, and IoT providers with actionable analytics and insights into the real experience their customers face when using smartphones, tablets, or other connected devices. Carrier iQ's big data and device-sourced analytics platform offers proven scalability, with tens of petabytes of data processed each month and more than 200 million mobile devices deployed to date. The Carrier iQ team serves Tier-1 mobile network operators and device vendors from its offices in Sunnyvale, Boston, London, and Kuala Lumpur, with a network of global and regional partners that extend the Carrier iQ reach to all global markets. MEDIA CONTACT: Carrier iQ®, CiQ®, and iQ Care are registered trademarks of Carrier iQ, Inc. All other marks are of their respective holders. Copyright © Carrier iQ, Inc. 2005-2015. All rights reserved. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/carrier-iq-announces-new-mobile-intelligence-solutions-for-customer-care-and-customer-experience-management-300042900.html SOURCE Carrier iQ |