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April 20, 2011

Cosmotec Philippines Contact Center, Adopts Ameyo Telesales Operations
By Shamila Janakiraman
TMCnet Contributor

Ameyo, Drishti-Soft’s call center software,which powers telesales operations, has been selected by Cosmotec (News - Alert) Contact Center, a Philippines-based BPO. Located in Pasig City in the Philippines, Cosmotec’s service portfolio includes voice and non-voice services. The service delivery is optimized by a fully redundant IT infrastructure that guarantees reliable and dependable services.



According to Cosmotec sources, the core technology team evaluated several industry-grade solutions to choose the right technology that will suit their operations before deciding upon Ameyo.

In a release, Patrick Alain Azanza, President and CEO, Cosmotec Contact Center Inc said, “Having used various hosted as well as on-premise call center solutions, we were very clear on the performance and features parameters for our technology. The expected activity, stability and scalability were matched by Ameyo. The solution delivered results and gave us comprehensive reports of the entire operations. It helped us manage agent performance and business productivity.”

Cosmotec serves different international clients in multiple shifts and hence it required dynamic processes and a stable and reliable base technology to power operations. To serve such needs, the company picked Ameyo as it offered a perfect platform to launch high efficiency telecalling campaigns for Cosmotec.

Drishti sources revealed that Ameyo serves all purposes of a call center as a comprehensive and compact solution. It enables BPO’s to deliver efficient and effective calling campaigns as well as ensuring high uptimes and business availability of 99.99 percent.

The intuitively designed user-interface featured by Ameyo is easy to use and the live monitoring and reporting functions help enhance the operational productivity. Ameyo’s flexible architecture enables easy and quick process-specific customizations or scalability, added officials.

A contact center using Ameyo is free to focus on its core competencies and processes while Ameyo serves as a trusted solution to power all business operations of the contact center.

Drishti-Soft Solutions offers communications technologies to enterprises thereby helping them to dynamically manage their Business Processes. It helps clients to enhance efficiency levels, reduce operational costs, scale further and ensure consistent user experience.

Recently Drishti-Soft launched a new type of Predictive Dialer that helps users to easily and effectively target prospective customers in various types of campaigns.


Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Rich Steeves

 

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