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June 26, 2009

Qwest Communications Selects Accanto Systems' TAMS
By Anil Sharma
TMCnet Contributor

Accanto Systems’ Traffic Analysis and Monitoring System (TAMS) have been selected by Denver -based Qwest Communications to provide call monitoring and troubleshooting for its state-of-the-art internal call center.


 
Accanto officials said the company’s TAMS system was chosen due to its ability to correlate SS7, TDM and VoIP data relating to a single call, and allowing detailed drill-down capability to ease troubleshooting operations.
 
Another major reason the selection of the system was its ability to provide high-level trending and reporting capabilities, which allowed Qwest (News - Alert) to optimize circuit provisioning to accommodate for peak times and events.
 
“Qwest has developed a very sophisticated internal communications infrastructure, where the Call Center plays a key role,” said Ron Amstuz at Qwest, in a statement.
 
Amstuz said TAMS ability to monitor and troubleshoot from a customers-eye view as well as the network view, has enabled the company to take these technology investments and turn them into a sustainable competitive advantage.
 
He said it will be especially important as the company migrates to an all-IP-based network for internal communications.
 
“We are proud to have been chosen by such a forward-thinking service provider as Qwest for such an important application,” said Dave Bellandi, CMO at Accanto Systems (News - Alert).
Bellandi said convergence is an area that is presenting huge challenges in almost every part of service provider operations.
 
“Together with Qwest’s internal engineering and support teams, we are able to overcome a vast majority of these issues, and finally make the dream of all-IP migration a realistic possibility,” he said.

With 175 customers in over 60 countries, Accanto Systems is a major supplier of advanced customer service assurance and troubleshooting solutions to communications service providers worldwide.
 
Accanto claims that its probe-based customer service assurance solutions provide in-depth monitoring, analysis and troubleshooting capabilities, helping operators to overcome the massive challenges associated with migration to converged, next-generation telecom architectures.
 
Earlier this month, Accanto Systems had announced that it is opening two new sales and support offices in Malaysia and Singapore.
 
Due to steady increase in subscriber growth and service sophistication from operators throughout Asia Pacific, Accanto is making this investment as a natural response to the need for sales and support activity in the region.

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Tim Gray

 

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